Energia Diritti a Viva Voce (‘Hands free rights‘) is a project that aims to make consumers more informed and more aware of energy and gas. There are 18 consumer associations that have promoted the project financed by the Equalization Fund for the electricity sector at the disposal of the Electricity and Gas Authority: Adiconsum, ADOC, Adusbef, Associazione Utenti dei Servizi Radiotelevisivi, Assoconsum, Assoutenti, Casa del Consumatore, Centro Tutela Consumatori e Utenti, Cittadinanzattiva, Codacons, Codici, Confconsumatori, Federconsumatori, Lega consumatori, Movimento Consumatori, Movimento difesa del Cittadino, Udicon and Unione Nazionale Consumatori.
Assistance branches and information campaigns
A network of branches has been set up throughout the national territory to provide you with the most efficient and complete service possible. The operators can give you answers and solutions regarding the electricity service, the gas service, and the integrated water service and can also carry out assistance activities for numerous aspects:
- Providing you with valuable tools to guide you through the various commercial offers;
- Helping you understand the fee structure and the billed amounts;
- Supporting you in the actions and initiatives in regard to service providers for the resolution of any problems and misunderstandings;
- Allowing you to get information on how to access bonuses;
- Informing you on how to control daily consumption;
- By promoting conscious consumption.
To consult the list of branches active in the area and for more information on the project and events, visit the website www.energiadirittiavivavoce.it and the Facebook page https://www.facebook.com/DirittiaVivaVoce/
Project financed with the contribution of: Autorità di Regolazione per Energia Reti e Ambiente
“Io Sono Originale” [I’m Original] is the initiative of the Ministry of Economic Development promoted by the Directorate-General for the Fight against Counterfeiting, Italian Patent and Trademark Office in collaboration with consumer associations which, in continuity with previous editions, promotes an education and awareness campaign to nurture a culture of legality, contribute to the fight against counterfeiting and inform consumers about the risks associated with counterfeiting.
The commitment toward the “Terra dei Fuochi” [Fires Land] is also renewed as part of the “Action Plan to combat the burning of waste” and referred to in the protocols signed by the Presidency of the Council of Ministers with particular attention to the Campania region.
The purchase of counterfeit goods is an attitude of consumption that involves different levels (economic, social, psychological, communicative) and that requires coordinated strategies of information, awareness, and contrast. It can have direct and indirect negative effects on the health and safety of consumers, as well as negatively affect the environment, but these risks, connected to a wrong as well as illegal purchase and consumption habit, are not, however, clearly and adequately perceived by the consumer and therefore it becomes crucial to intervene through a targeted plan of information and dissemination activities that contribute to the improvement of the “social perception” of these phenomena.
The 2019-2021 program, which directly and actively involves the citizen in the activities identified to provide them with new recruits that stimulate virtuous behavior in everyday life and in buying and selling habits, takes the form of a plan of initiatives differentiated by target audience:
1) Focus on school-age young people, which involves a double intervention:
– the diary of creativity, an innovative activity that, following a European best practice, guides students through a workshop experience open to the participation of 150 high schools, the best composition at a regional and national level will participate in the national competition promoted by the DGLC- UIBM.
– a training course aimed at secondary school teachers to whom a platform is made available for learning, in e-learning mode, the subjects covered by the intervention as well as for the socialization of laboratory experiences through a dedicated area connected to the system social network.
2) Focus on university students, who will be actively involved in the creation of in-depth workshops about the industrial property and the fight against counterfeiting to be carried out in collaboration with 35 universities with different training courses and to which the national event “Innovation Dedicated Day” will be dedicated.
And there will be animation events in the area with a new and engaging format that will touch 25 cities.
The SusPack Project, funded by the Erasmus + program, is aimed at promoting greater awareness among citizens and a stronger propensity towards sustainable packaging for fresh food and take-away.
The project is carried out by ADOC APS – Association for Consumer Defense and Orientation, in collaboration with two Finnish organizations, Package Testing & Research (PTR) http://ptr.fi, a consulting and research agency and MARTHA http://martat.fi, specializing in home economics.
The goal is to improve consumer knowledge on sustainability and specifically on eco-design and “sustainable” packaging, especially in the takeaway sector, thus encouraging behavioral changes, aimed at introducing habits into the daily lifestyle of green consumption.
The project activities will involve a target group of 20 consumers (10 in Italy and 10 in Finland), who will participate in a specific training course. A handbook on the theme of sustainable packaging will also be produced and a final conference will be held at the end of the project.
Working together, the three participating organizations thus intend to promote the exchange of ideas and transfer knowledge and useful information on the sustainability of packaging, a highly topical issue: during the pandemic, in fact, requests for take-away and food deliveries have increased and it is very likely that the situation will remain the same in the future. Hence the importance of (in) training initiatives like these.
Visit the website https://www.sus-pack.eu/
The newer global movement of “Fridays for future” has had the merit of bringing the problem of the climate emergency back to the center of global media attention. More generally, the issue of safeguarding and improving environmental conditions has been placed at the center of the UN 2030 Agenda through the definition of the Sustainable Development Goals, one of which focuses on the ability to guarantee sustainable production and consumption models. , promoting the famous 5 “Rs” of waste – reduction, reuse, recycling, collection, recovery – as well as practices of circular economy and responsible consumption that favor a prudent and rational use of natural resources by the population and reduce waste also in logic of reducing existing inequalities (another goal of the UN Agenda 2030). The “Sustainable Generations” project intends to act within this reference scenario by first of all promoting the formation of a culture of sustainability through a preliminary phase of raising awareness on the correct use of natural and food resources to be carried out through educational workshops in schools with young people and meetings in social centers with the elderly with the aim of promoting sustainable and responsible consumption in an inter-generational key. In order to fully capitalize on the awareness raising activity carried out, the project envisages the subsequent implementation of a series of community activation interventions (in a community welfare logic) that make it possible to favor the exchange processes within the community networks on various fronts – food, technology, housing – reducing existing inequalities. In this logic, after adequate training of old and new volunteers, interventions will be developed for: reduce waste through food education courses that can also promote proper nutrition and lifestyles functional to the active aging of the population; encourage the recovery and distribution of food surpluses, through the experience of the “solidarity warehouse”; favor the reduction of waste and social relations within condominium complexes by promoting the role of the condominium facilitator; promote the implementation of horticulture activities for the benefit of situations of social disadvantage, through the experience of the solidarity garden; reduce the digital divide of the elderly through digital solidarity paths in which young people will be able to train and support the elderly in the use of new technologies; The Ada, Adoc and Uniat Associations, with the project, therefore intend to contribute to the achievement of the Sustainable Development Goals by promoting an inter-generational activation process that provides for an active role both by the elderly population and by the younger generations in an interesting process of “Co-generation” of sustainable actions (“Sustainable Generations”).
TIM: ‘DIGITAL RISORGIMENTO OPERATION’ AT THE SIDE OF CONSUMERS TO SPREAD DIGITAL SKILLSFree webinars are launched with Adiconsum, Adoc, Altroconsumo, Cittadinanzattiva, Codacons, Federconsumatori and U.Di.Con. to learn the potential and promote the informed and safe use of the Internet. To educate citizens and consumers in the informed and safe use of the Internet to seize all the opportunities and advantages of digital life by preventing the main online risks: from the correct use of digital tools for managing money to online purchases to new ways of access to information, products, and services. Thanks to the support of Consumer Associations, the great alliance promoted by TIM and by more than 30 excellent partners from the public, private and non-profit sectors, the new free training courses of “Operazione Risorgimento Digitale” start with this goal, to close the digital divide cultural in the country. In particular, in collaboration with Adiconsum, Adoc, Altroconsumo, Cittadinanzattiva, Codacons, Federconsumatori and U.Di.Con., the training course “Aware and safe digital consumers,” will start from November, with free content and webinars aimed at citizens and consumers to foster the intelligent, safe and conscious use of technology. The initiative strengthens the relationship between TIM and the Consumer Associations and will make it possible to increase awareness of how digital tools can concretely improve daily activities. Consumers will, in fact, have the opportunity to seize digital opportunities through different learning areas and also to develop the skills necessary to navigate the digital market, avoid I.T. pitfalls and prevent risky situations, starting with the search for reliable information on the Web. A large section of the webinars will be dedicated to how to access Public Administration services online, using rights and services in digital format for health, social security, or social security practices, starting with the services made available by the Agenzia per l’Italia Digitale, by SPID and PagoPA. Attention will also be paid to the role of the family, thanks to webinars for parents who aim to promote the informed use of the Internet and devices by their children. Finally, there will be a focus on countering fake news, one of the greatest pitfalls on the Internet, especially in moments of collective emergency where fear can fuel the circulation of unfounded news, which can spread without control. Further information is available on the Operazione Risorgimento Digitale website. The new training activities of “Operation Risorgimento Digitale” carried out in collaboration with the main consumer associations confirm TIM’s role in accelerating the spread of digital skills in the country. It is a commitment carried out in synergy with primary partners of excellence, between public and private realities, trade associations, third sector and important players in the field of social innovation, and whose aims are now shared and promoted by numerous Consumer Associations in a historical moment of great transformation in which a greater ability to update is required through all communication channels.
In recent years there has been a growing increase in the cases of exploitation of cheap labor. The most affected groups are the weak, poor people and, more and more often, non-EU citizens, who accept to work in the worst conditions only out of necessity. “What can we do?! After all, who is helping us?!” These are the questions we hear every day from those who experience this drama daily on their skin. And what can we answer without giving false hope?
The project “Siamo Uomini o Caporali” [Are we Man or Corporals], funded by the Ministry of Labor and Social Policies, is focused on contrasting “Caporalato” [illegal recruitment], a phenomenon that takes away dignity from work and undermines the resources of the regions afflicted by this scourge. The “Caporalato” consists of recruitment, by subjects often associated with criminal organizations, of workers transported to the fields (but increasingly also on construction sites or manufacturing companies) to be made available to an enterprise. The workers are often people in great economic difficulty and irregular immigrants without a residence permit: these people, who are in a very weak position, are paid very little, work with long on tiring shifts, and are often subjected to mistreatment, violence, and intimidation by of the so-called “corporals,” the people who manage the trafficking of workers. The exploitation practices of the corporals consist of failure to apply employment contracts, a salary of a few tens of euros a day, working hours between 8 and 12 hours of work, violence, blackmail, theft of documents, imposition of housing with precarious hygienic conditions, imposition of the transport to the workplace, carried out by the corporals themselves, that is made to pay very dearly by the workers. The Ministry of Labor has signed a protocol to start a specific and targeted battle together with the regions and trade associations. Precisely with this in mind, the project “Are we Men or Corporals” want to offer important support to people (immigrants, but often also Italian citizens) employed in seasonal jobs, underpaid, and exploited, through information and assistance services leading to sue the “corporal,” but also services of job intermediation, through the collaboration with companies that intend to join the project, which favor regular insertion into the world of work. Part of the project is an information and awareness campaign for the prevention of undeclared work, addressed to both businesses (tools to support regular seasonal work, regular work contracts that can be activated, corporate social responsibility, etc.) and Italians and foreign workers (worker rights and duties, regular recruitment channels, accessibility to initiatives and facilitation services of the project network for seasonal workers, etc.).
The project “L’amore non ha lividi” [Love has no bruises] has as his own target to promote PREVENTION, INFORMATION, AWARENESS, and SUPPORT activities to women victims of violence.
Specifically, the project wants to implement INFORMATION and AWARENESS activities, organizing events and taking part in the initiatives already launched by subjects with whom Adoc has been collaborating for years and with whom it has built an “anti-violence network.”
This network is made up of anti-violence centers and public structures, and with this project, the aim is to expand it further.
On the other hand, the assistance activity will be carried out by the listening centers that collaborate with Adoc, and to which consumers who will turn to our counters will be addressed.
Too often, episodes of violence are not reported because the victim fears for their own physical safety and, often, for that of their children.
Then there is the feeling of shame in exposing to others one’s own experience of suffering, not to mention the difficulty of living under the same roof with what often turns out to be one’s tormentor. The most obvious concrete obstacle is not knowing where to go, the lack of a place and people to welcome the victim and any children. This is still the main obstacle today: not having an alternative. The “Love has no bruises” project starts with these problems to provide victims with their needed tools.
Project “Love does not have bruises – project for the prevention, awareness, and implementation of a national service against violence to women” funded by the Ministry of Labor and Social Policies, pursuant to art. 12 c. 3 lett. f, law n. 383/2000 – The financial year 2015
Project “Io non alzo le mani [I do not raise my hands] – a project of prevention, awareness, and implementation of a service at a national level against violence to women” funded by the Ministry of Labor and Social Policies, pursuant to art. 12 c. 3 lett. f, law n. 383/2000 – The financial year 2014
On November 25, World Day for the Elimination of Violence Against Women in Italy was published by EURES the second report on femicide, which shows that in 2013, 179 women were killed, practically one victim every two days. Compared to 157 in 2012, the number of women killed increased by 14%. Those in the family environment increased, + 16.2%, passing from 105 to 122, as well as in contexts of proximity, neighborhood relationships, friendship, or work, from 14 to 22. Also included in the calculation are women killed by criminality, 28 last year: in particular, these are murders because of a robbery, of which mostly older women are the victims. Also, in 2013, 7 out of 10 cases (68.2%, equal to 122 in absolute values) femicides took place within the family or emotional context, in line with the data relating to the period 2000-2013 (70.5%). With these numbers, 2013 has the highest percentage of women among homicide victims ever recorded in Italy, equal to 35.7% of the deaths killed (179 out of 502).
Starting from this data, the Adoc intends to give life to the project “I don’t raise my hands” with the following objectives:
- To prevent and counter the phenomenon of violence against women e provide support and assistance to women who experience violence;
- Raise awareness among the younger generationsin order to make them recognize and overcome conditioning and social and cultural in gender stereotypes;
- Raise awareness in the male worldon respect for women.
Through activities of:
- PREVENTION:carry out a prevention campaign in the main places where forms of violence develop (schools and families);
- SUPPORT: through the opening of branches, the creation of a toll-free number and a dedicated web portal on which it will be possible to find all the information, especially on anti-violence centers, on Adoc branches and public structures such as hospital emergency rooms, Carabinieri, police stations, counseling centers, social and health services.
- SUPPORT: the creation of a network made up of territorial structures affected by the phenomenon
In recent years, our way of communicating has radically changed through a massive spread of digital technologies. However, not all of us use websites, apps, and social networks in the same way: on the one hand, there are children and very young people born and raised in conjunction with the development of new and increasingly advanced I.T. tools, on the other hand, there are entire generations who have had difficulties (or are not able at all) in managing these new means.
The project Care Sharing: protection within everyone’s reach born from the desire to protect consumers and users through services differentiated by the type of user; it is a project designed for you and your everyday needs, which arises from the desire to inform you about your rights and to offer you 360-degree assistance through multiple tools so that you can choose which service and which medium to use, based on your needs.
In a society that imposes frenetic rhythms and where time never seems to be enough, even the resolution of a small billing problem for a gas user or a trivial inefficiency on the part of a phone company can reserve unexpected difficulties. It is essential to have as many means as possible available to solve the complications of everyday life, so we have studied initiatives aimed at spreading as much news and useful information as possible on topics of vast interest: from problems in the energy sector to inefficiencies in the tourism sector, from vital health, health care and nutrition issues to unfair business practices in telephony.
Correct information can prevent many everyday problems: remember that the more informed you are, the easier it will be not to run into scams and fraud. Obviously, however, misadventures can also happen to an informed and aware citizen; for this reason, we offer you protection and advice through a variety of tools to make it simple and easy for you to access our services. Whether you want to use the free APP, interact with us through social networks, take advantage of our site online help desk, or prefer the on-demand physical help desk mode, we will still be at your disposal to provide you with all the assistance you need.
To find out more, visit our project website: www.sportellocaresharing.it!
The 2016 Stability Law (l.n. 208/2015) amended the television fee regulations for subscriptions in the private sector.
Such regulations provide that the ordinary fee is payable by anyone who owns a device capable of or adaptable to the reception of television broadcasts. The possession of the appliance is presumed if there is a user for the supply of electricity in the place where the subject has his registered residence. The payment of the fee is made by debiting the electricity bill issued.
In recent months, both the various regulations that have followed one another and the information that the media have disseminated have confused many users. Many Italians are worried about making mistakes in the event of a request for exemption from a declaration of non-detention or for a request for reimbursement.
In consideration of the need for transparency and clarity and to protect consumers from incomplete or incorrect information, the project “TiVuoiINFOrmare” created by CTCU – Centro Tutela Consumatori Utenti, Adiconsum e Adoc was born.
The project aims to provide a service of information, assistance, and advice to consumers on the new legislation regarding the payment of the T.V. fee in the electricity bill, on the obligations to be fulfilled by virtue of their situation.
The project involves the activation of a network of 66 physical branches, already present and widespread throughout the national territory in each of the 20 Regions.
The services provided by the physical branches will also be accessible through the tools online (also in German – firstname.lastname@example.org, and email@example.com) and through the toll-free number.
- Associazione per la Difesa e l’Orientamento dei Consumator (Italy)
- SAFE – Safe Food Advocacy Europe (Belgium)
- InfoCons Association (Romania)
- to develop a harmonised guidance for testing products and identify misleading branding strategies, corresponding training materials.
- to create an online platform to report and share test results and misleading branding strategies, which will be provided to consumer organisations.
- to report misleading strategies with results of testing of at least 500 products uploaded by 18 consumer organisations.
- to create a certification system with the registration of a minimum of 6 companies
- to improve the advocacy of consumer organisations and fostering the cooperation between consumer organisations, competent authorities and relevant private players through the organisation of a European conference where the results of the testing will be presented.