Financial Holding Companies
As part of an integrated project of greater protection, consumer education, and transparency, Agos has signed memoranda of understanding with the main Italian consumer associations, which include conciliatory procedure agreements.
The object of the Conciliation Procedure are complaints already forwarded to Agos Ducato, resolved with a response deemed unsatisfactory by the Customer, or to those Agos Ducato has not provided any response within a maximum period of 40 days from receipt of the complaint.
The Procedure concerns complaints relating to financial products/services marketed by Agos Ducato, which have the following characteristics:
- a disputed amount equal to or greater than € 1,000.00;
- products and services marketed after July 2014;
- disputes not relating to issues at the general level of the financial system.
The start of the procedure is subject to the Customer’s written request for admission, to be drawn up by filling in the appropriate form.
Conciliation requests must be examined within 60 days, with the possibility of extension for a period not exceeding 60 days.
For more and detailed information, read the conciliation regulation.