Adoc is the National Association for the Defense and Guidance of Consumers promoted by the UIL. Members are assisted by Adoc volunteer operators who are experts in consumer rights, able to give information to citizens, and qualified for conciliation and arbitration procedures. Adoc can count on a network of consultants, contract lawyers, and civil service volunteers, which allows it to provide specialist legal advice.
Adoc is the Association for the Defense and Guidance of Consumers. Established in 1988 by a group of workers and managers of UIL, one of the three largest Italian trade unions, it is present throughout the country, with more than 60 offices. Adoc is a member of the National Council of Consumers and Users (CNCU) and one of the founders, in 1999, of Consumers’ Forum, an association that aims to promote the development and dissemination of a culture of responsible consumption.
The Adoc intervenes in numerous sectors, from telecommunications to the energy sector, from transport to the environment, from the banking-financial sector to insurance and the protection of privacy. Food safety and education, the fight against food and pharmaceutical waste are being given particular attention to by Adoc.
Adoc has also been the protagonist of numerous events and proposals aimed at rebalancing the currently asymmetrical relationship between public and private companies and citizens/consumers, on the one hand improving the level of awareness and knowledge of consumers and on the other hand helping to expand consumer rights through the solicitation of more incisive regulatory and legislative interventions.
From the point of view of legal protection, Adoc is one of the main promoters of the use and development of joint conciliation and of all ADR – Alternative Dispute Resolution – tools.
Joint conciliation is an out-of-court dispute resolution method that allows you to find solutions between consumers and companies quickly, easily, and economically.
Over the years, memoranda of understanding have been stipulated with the main companies in all sectors of major interest and conflict, from energy to telephony, from banking to insurance to transport, successfully settling thousands of disputes, to the satisfaction of consumers.
Adoc is strongly committed to promoting critical, sustainable, and responsible consumption, which has its basis in the deepest consumer awareness of all the dynamics inherent in products and services. An ethically, environmentally, and socially sustainable consumption.
Adoc promotes the simplification and reduction of Public Administration costs, has also distinguished itself for initiatives in defense of the purchasing power of workers, in contrasting tax evasion and avoidance, and in the development of financial education programs to protect savers.
Adoc has fought for the introduction of consumer protection rules in e-commerce and for safe surfing on the Internet.
Adoc reported the total uselessness and ineffectiveness of the current Italian law on class action, proposing substantial changes to make it more effective as it is in the American model.
Adoc is an advocate of a regulated and social approach to the sharing economy that respects the rights of consumers and protects those who work in this sector.
Adoc is deeply rooted in the social fabric, dedicating particular attention to families, the elderly, immigrants, young people, the weakest sections of the population.
It is particularly sensitive to social issues, distinguishing itself for initiatives to protect the health, combat gambling and counterfeiting, combat violence against women, and protect the environment and the territory by promoting information campaigns at a national and local level.
Adoc constantly publishes guides, vademecum, and useful advice for the protection of your rights, in every sector of interest for the consumer.
Adoc is the National Association for the Defense and Guidance of Consumers promoted by the UIL. Members are assisted by Adoc volunteer operators who are experts in consumer rights, able to give information to citizens, and qualified for conciliation and arbitration procedures. Adoc can count on a network of consultants, contract lawyers, and civil service volunteers, which allows it to provide specialist legal advice.
Adoc is the Association for the Defense and Guidance of Consumers. Established in 1988 by a group of workers and managers of UIL, one of the three largest Italian trade unions, it is present throughout the country, with more than 60 offices. Adoc is a member of the National Council of Consumers and Users (CNCU) and one of the founders, in 1999, of Consumers’ Forum, an association that aims to promote the development and dissemination of a culture of responsible consumption.
The Adoc intervenes in numerous sectors, from telecommunications to the energy sector, from transport to the environment, from the banking-financial sector to insurance and the protection of privacy. Food safety and education, the fight against food and pharmaceutical waste are being given particular attention to by Adoc.
From the point of view of legal protection, Adoc is one of the main promoters of the use and development of joint conciliation and of all ADR – Alternative Dispute Resolution – tools.
Joint conciliation is an out-of-court dispute resolution method that allows you to find solutions between consumers and companies quickly, easily, and economically.
Over the years, memoranda of understanding have been stipulated with the main companies in all sectors of major interest and conflict, from energy to telephony, from banking to insurance to transport, successfully settling thousands of disputes, to the satisfaction of consumers.
Adoc is strongly committed to promoting critical, sustainable, and responsible consumption, which has its basis in the deepest consumer awareness of all the dynamics inherent in products and services. An ethically, environmentally, and socially sustainable consumption.
Adoc promotes the simplification and reduction of Public Administration costs, has also distinguished itself for initiatives in defense of the purchasing power of workers, in contrasting tax evasion and avoidance, and in the development of financial education programs to protect savers.
Adoc has fought for the introduction of consumer protection rules in e-commerce and for safe surfing on the Internet.
Adoc reported the total uselessness and ineffectiveness of the current Italian law on class action, proposing substantial changes to make it more effective as it is in the American model.
Adoc is an advocate of a regulated and social approach to the sharing economy that respects the rights of consumers and protects those who work in this sector.
Adoc is deeply rooted in the social fabric, dedicating particular attention to families, the elderly, immigrants, young people, the weakest sections of the population.
It is particularly sensitive to social issues, distinguishing itself for initiatives to protect the health, combat gambling and counterfeiting, combat violence against women, and protect the environment and the territory by promoting information campaigns at a national and local level.
Adoc constantly publishes guides, vademecum, and useful advice for the protection of your rights, in every sector of interest for the consumer.